| Qns 1. How long do I
need to wait to receive my order? |
Ans: For customers in Singapore, upon
receiving your payment, your products will arrive
Singapore in approximately 7 working days*
(not inclusive of local delivery period). Mailing
or delivery time will take about 2 - 3 working days.
There may be delay in shipment sometimes and we apologise
for any inconvenience caused.
For customers outside Singapore, upon
receiving your payment, we will send out your items
in approximately 7 working days time and tracking
number will be provided. Delivery time will vary for
different countries.
*Working days
are not inclusive of Saturdays, Sundays and Public
holidays |
| Qns 2. What are the different types of delivery? |
| Ans: Delivery can be made by normal mail, registered
mail or courier service. Customers can refer to "Delivery"
section under "How
to shop" for more detailed information. |
| Qns 3. What are the postage charges? |
| Ans: The charges for different kind of mails can be
found at "How
to shop" under "Delivery"
section. Malaysia customers enjoy the same postage rate
as Singapore customers. For other oversea customers,
do refer to the postage charge at Overseas
shipment rates. |
| Qns 4. When do I need to pay extra $2.20? |
| Ans: Registered mail postage = [normal postage + $2.20].
Registered mail is compulsory for overseas customers
and optional within Singapore. Registered mail comes
with a tracking number. |
| Qns 5. Which mode of delivery is doorstep
delivery? |
| Ans: Only registered mail and courier service provides
doorstep delivery. However, if there is no one to receive
the package upon delivery, a notification card will
be dropped into the mailbox for collection at the nearest
post office. |
Qns 6. Why am I not given any tracking
number? |
| Ans: This is because you have paid normal mail postage.
Normal mail does not come with tracking number. |
| Qns 7. Will I be informed of the delivery? |
| Ans: We will update all customers by email once shipment
arrives. Customers will be informed of their orders
which have delayed or out of stock items. |
| Qns 8. I have not received my items after
waiting for more than a month. Why so? |
| Ans: This may be because the items are out of stock,
delayed or non-delivered. Customers will receive email
notification from us if their orders are out of stock
or delayed. However, for non-delivered parcel, it may
take weeks to months before the parcel is returned to
us. You may refer to non-delivery
page for the reasons of non-delivery. |
| Qns 9. Is there self collection mode? |
| Ans: No, there is no self collection. All packages
will be handled by Singpost for delivery. |
